DEXON Services

Our cost effective and stress-free support services for DEXON servers offer comprehensive solutions to meet all budgets. Whether you need help setting up and controlling the server or need an onsite response in a matter of hours to resolve issues in a mission critical environment - you can always be sure that help is available when you need it.

We understand that different customers have different support requirements, and it is for this reason that our contracts are broken down into different levels of Basic and Premium. Below is a brief description of these packages, and how we achieve each service. For further details please call us on +44 (0)1252 876300
 

Basic - Telephone and email support. We talk users of the DEXON system through troubleshooting and resolving hardware faults or software usability issues.

Premium - Using up to the minute technologies we establish a secure link to the DEXON Image Processor. This gives us real time statistics on performance and uptime as well as immediate notifications in the event of a failure, but at the same time not interfering with the existing network infrastructure - eliminating security risks. As an added benefit this gives us instant remote connection in the event of an issue, and can speed up case resolution times. Also includes an annual visit for a health check and maintenance of the physical hardware and the addition of onsite support. With flexible response times to suit your requirements we can identify and resolve issues as quickly and efficiently as possible.